NOC Technician *NIGHT SHIFT*

About Us

Fatbeam Fiber, headquartered in Coeur d’Alene, Idaho, is a leading provider advancing innovation and connecting communities with reliable, scalable, and flexible fiber-based internet solutions to carrier, commercial, government/education, healthcare and residential customers. Established in 2010, Fatbeam is one of the fastest growing fiber providers in the West with 150,000+ fiber miles across eight states and 150+ cities. Offering competitive pricing and stringent service level agreements, Fatbeam makes connectivity simple! In short, we are driven, passionate, responsive and, most importantly, flexible.

Position Summary

We are seeking a detail-oriented and proactive NOC Tier 1 Technician to join our team. The successful candidate will be responsible for monitoring and maintaining our network infrastructure, ensuring optimal performance and uptime. This role is the first line of defense in identifying and resolving network issues. The NOC Technician will be responsible for Monitoring and Customer support: First line of defense for incoming technical requests from customers. Responsible for monitoring network and system alerts and performing initial analysis to identify and categorize issues. Knowledge within Sonar to troubleshoot common issues – radio alignment – adding routers- network testing- scheduling field techs for jobs. Basic issue resolution to address technical questions based on outlined troubleshooting procedures. Provide clear resolutions to customers and exceptional customer service. Understanding how to troubleshoot simple issues without any assistance and when to escalate more complex problems to higher level teams. Quickly resolving incidents. NOC Technicians work out of our Bosie Idaho office and report to the NOC Manager.

Position Responsibilities

• Monitor Network Systems: Continuously monitor network systems and servers for any unusual activities or failures.
• Incident Response: Identify, diagnose, and resolve network problems quickly to minimize downtime.
• Routine Maintenance: Perform regular checks and preventative maintenance on network equipment.
• Technical Support: Provide technical support to other teams or clients as required.
• Documentation: Maintain detailed and up-to-date records of network status, incidents, and resolutions.
• Communication: Communicate effectively with network engineers and other IT professionals to ensure efficient operation of the network.
• Reporting: Provide reports on network operation status, project progress, and risk assessments.

Experience/Minimum Requirements

• Education: Associate’s degree in computer science, Information Technology, or a related field. Bachelor's degree preferred.
• Experience: 1-2 years of IT support experience, preferably in a NOC or similar environment.
• Certifications: Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
• Skills:
  • Strong understanding of network protocols and technologies (e.g., TCP/IP, DNS, VLANs, IP Subnetting).
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Effective communication skills, both written and verbal.

• Work Environment:
• This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 network monitoring and support.

Compensation and Benefits

• Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.

Additional information

Fatbeam requires a background check and the acceptance of a basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.