Network Manger
Position Summary
Manages field network operations for an assigned region, overseeing the installation, maintenance, and repair of Fatbeam's network equipment and services. Leads and develops a team of field network engineers and technicians responsible for network builds, equipment, and service turn-ups. Five or more years of experience implementing, managing, or supporting Cisco and/or Juniper infrastructure is required, including OSPF, BGP, and MPLS technologies. Prior service provider experience and familiarity with PON-related technologies is required. Two or more years in a supervisory or team-lead capacity is preferred. Position reports to the VP of Network Engineering & Operations.
Position Responsibilities
• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally, with warmth, courtesy and respect, and making a personal effort to ensure customers and team members feel valued.
• Manages day-to-day field operations, including maintenance, service turn ups and upgrades.
• Hires, trains, schedules, and mentors field network engineers and technicians to maintain consistent build quality and service turn-up timelines.
• Leads network builds, installations, and turn-ups from design handoff through completion, including physical installation and testing of network equipment to design specifications, coordinating with project managers, engineering, and customers throughout.
• Has the ability to work with and maintain a network IP schema, both IPv4 and IPv6
• Establishes and reports on build timelines, installation quality, and field performance metrics to leadership.
• Participates in and helps govern the change management process for network configuration changes.
• Maintains and improves field documentation, as-built records, and installation procedures.
• Effectively communicates with project managers, customers, and leadership during all phases of projects and incidents.
• Actively participates in internal and external meetings.
• Serves as an escalation point for network issues requiring after-hours or on-call attention.
• Other duties may be assigned as deemed applicable.
• Regional travel at 20-30% overall is expected.
Education and/or Experience, Certificates, Licenses Registrations
• Five (5) or more years of experience installing, managing, and supporting Cisco and/or Juniper hardware network infrastructure in the service provider space
• Two (2) or more years of experience with OSPF/MPLS and BGP
• Two (2) or more years of experience in a supervisory, team-lead, or field operations management capacity
• Bachelor's degree in an IT-related major is desired
• Active CCNP or equivalent highly desired
• Experience with GPON-related technologies is highly desired
Other Skills/Abilities
• Has the ability to read and comprehend complex instructions, timelines, correspondence, and other business documents such as proposals and design specifications
• Effective written and verbal communications are an integral part of this position
• Strong leadership, coaching, and team management skills, with the ability to manage performance and scheduling for a field team supporting a 24x7 network
• Superior technical skills, people skills and a great attitude are a must. Preference will be given to those with broad experience managing Cisco multi-service networks, dynamic routing protocols, and MPLS
Has the ability to lift up to 50 pounds on a regular basis. This position requires the ability to work outdoors in varying weather conditions, climb ladders or aerial lift equipment, and travel to job sites as needed. A valid driver's license is required.
Compensation and Benefits
• Fatbeam offers market competitive total compensation packages that consist of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.
Additional Information
Fatbeam requires a background check and the acceptance of a basic non-compete document for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.
Fatbeam is an EEO employer.
Manages field network operations for an assigned region, overseeing the installation, maintenance, and repair of Fatbeam's network equipment and services. Leads and develops a team of field network engineers and technicians responsible for network builds, equipment, and service turn-ups. Five or more years of experience implementing, managing, or supporting Cisco and/or Juniper infrastructure is required, including OSPF, BGP, and MPLS technologies. Prior service provider experience and familiarity with PON-related technologies is required. Two or more years in a supervisory or team-lead capacity is preferred. Position reports to the VP of Network Engineering & Operations.
Position Responsibilities
• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally, with warmth, courtesy and respect, and making a personal effort to ensure customers and team members feel valued.
• Manages day-to-day field operations, including maintenance, service turn ups and upgrades.
• Hires, trains, schedules, and mentors field network engineers and technicians to maintain consistent build quality and service turn-up timelines.
• Leads network builds, installations, and turn-ups from design handoff through completion, including physical installation and testing of network equipment to design specifications, coordinating with project managers, engineering, and customers throughout.
• Has the ability to work with and maintain a network IP schema, both IPv4 and IPv6
• Establishes and reports on build timelines, installation quality, and field performance metrics to leadership.
• Participates in and helps govern the change management process for network configuration changes.
• Maintains and improves field documentation, as-built records, and installation procedures.
• Effectively communicates with project managers, customers, and leadership during all phases of projects and incidents.
• Actively participates in internal and external meetings.
• Serves as an escalation point for network issues requiring after-hours or on-call attention.
• Other duties may be assigned as deemed applicable.
• Regional travel at 20-30% overall is expected.
Education and/or Experience, Certificates, Licenses Registrations
• Five (5) or more years of experience installing, managing, and supporting Cisco and/or Juniper hardware network infrastructure in the service provider space
• Two (2) or more years of experience with OSPF/MPLS and BGP
• Two (2) or more years of experience in a supervisory, team-lead, or field operations management capacity
• Bachelor's degree in an IT-related major is desired
• Active CCNP or equivalent highly desired
• Experience with GPON-related technologies is highly desired
Other Skills/Abilities
• Has the ability to read and comprehend complex instructions, timelines, correspondence, and other business documents such as proposals and design specifications
• Effective written and verbal communications are an integral part of this position
• Strong leadership, coaching, and team management skills, with the ability to manage performance and scheduling for a field team supporting a 24x7 network
• Superior technical skills, people skills and a great attitude are a must. Preference will be given to those with broad experience managing Cisco multi-service networks, dynamic routing protocols, and MPLS
Has the ability to lift up to 50 pounds on a regular basis. This position requires the ability to work outdoors in varying weather conditions, climb ladders or aerial lift equipment, and travel to job sites as needed. A valid driver's license is required.
Compensation and Benefits
• Fatbeam offers market competitive total compensation packages that consist of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.
Additional Information
Fatbeam requires a background check and the acceptance of a basic non-compete document for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.
Fatbeam is an EEO employer.
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