IT Infrastructure Engineer

About Us

Fatbeam Fiber, headquartered in Coeur d’Alene, Idaho, is a leading provider advancing innovation and connecting communities with reliable, scalable, and flexible fiber-based internet solutions to carrier, commercial, government/education, healthcare and residential customers. Established in 2010, Fatbeam is one of the fastest growing fiber providers in the West with 150,000+ fiber miles across eight states and 150+ cities. Offering competitive pricing and stringent service level agreements, Fatbeam makes connectivity simple! In short, we are driven, passionate, responsive and, most importantly, flexible.

Position Summary

Provides IT support for end user devices, including configuration, installation, maintenance, and troubleshooting both onsite and remotely. Manages Microsoft services, related servers, and internal network interfaces linked to cybersecurity, bandwidth, and software updates. Responsible for analyzing, designing, and implementing solutions while coordinating and communicating project status. Demonstrates strong organizational skills, prioritizes tasks effectively, meets deadlines, and can work independently or as part of a team.

Position Responsibilities

• Deliver excellent customer support for the Fatbeam team by resolving tickets and incidents.
• Maintain end user systems with regular updates, upgrades, and hardware/software upkeep.
• Identify ways to improve network efficiency, cost-effectiveness, and security.
• Reduce IT outages through continuous network and server maintenance.
• Train teammates as needed.
• Manage server infrastructure, VM Hypervisors, and storage.
• Stay current on cybersecurity and firewall management; strengthen security, identify weaknesses, implement safeguards, design secure networks, monitor breaches, respond to incidents, and track threats.
• Secure and manage corporate data.
• Coordinate with external vendors for managed items
• Familiar with standard practices and procedures
• Other duties as assigned

Education and/or Experience, Certificates, Licenses Registrations

• CompTIA A+ certification is beneficial. Certifications such as CISSP, CompTIA Security+, or SANS certifications are also considered.
• Knowledge of network security, operating systems, security protocols, and standard security tools.
• Minimum of 3 years' experience in desktop support and server management.
• Familiarity with Microsoft and Apple operating systems.
• Experience with Office 365 products and SAAS platforms.
• Proficient troubleshooting skills in application diagnostics, hardware diagnostics, and operating systems.

Other Skills/Abilities

• Has the ability to read and comprehend complex instructions, timelines, correspondence, and other business documents such as proposals and design specifications
• Ability to communicate technical information to both technical and non-technical audiences. 
• Effective written and verbal communications are an integral part of this position
• Has the ability to lift to 30 pounds on a regular basis. This position requires the ability to sit or stand still for extended periods of time. Will be working in a Microsoft Office environment on a constant basis.
• Superior technical skills, people skills and a great attitude are a must.

Compensation and Benefits

• Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.

Additional information

Fatbeam requires a background check and the acceptance of a basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.