FTTH (Fiber to the Home) Field Operations Supervisor - Federal Way, WA

Position Summary

The Supervisor role is a hybrid leadership and hands-on field role responsible for overseeing daily Fiber-to-the-Home (FTTH) installation and repair activities while actively performing technical work in the field. This position leads technicians by example, ensuring high-quality installations, adherence to safety standards, and a positive customer experience.

The ideal candidate is a strong communicator and problem-solver who can effectively manage field schedules, support technicians, address customer concerns, and maintain high standards of safety, efficiency, and service quality.

Position Responsibilities

Leadership & Supervision

• Provide daily on-site leadership for fiber technicians and subcontractors.
• Manage daily and weekly technician schedules, assign work orders, plan routes, and make real-time adjustments to ensure efficient operations and on-time job completion.
• Manage performance with detailed reports, analyzing trends and optimizing for the success of the business
• Train and mentor technicians on installation and repair standards, safety practices, and best practices.
• Conduct quality assurance inspections to ensure compliance with company and industry standards to include safety checks along with vehicle management.
• Serve as the primary escalation point for field issues, service delays, and customer concerns.
• Communicate directly with customers regarding installation issues, service concerns, and complaints, working to resolve problems and maintain customer satisfaction.
• Support the Field Services Manager with workforce planning, performance feedback, and process improvement initiatives.

Technical Responsibilities

• Perform FTTH installations and repairs, splicing, fiber routing, and ONT/CPE setup.
• Troubleshoot and repair fiber connections, network equipment, and customer-side issues.
• Complete site surveys, verify signal levels, and accurately document work using company systems.
• Clearly explain technical issues, corrective actions, and service outcomes to customers during installations and service calls in an easy-to-understand manner.
• Maintain company tools, vehicles, and equipment in safe, working condition.
• Ensure all field activities comply with safety protocols, regulatory requirements, and company policies.

Operational Support

• Coordinate with warehouse and inventory teams to ensure proper material availability and stock levels.
• Assist with project planning, material forecasting, and field documentation.
• Provide regular updates to management on job progress, field conditions, scheduling challenges, and operational issues.

Education/Certifications

High School Diploma or General Education Degree

Experience/Minimum Requirements

Qualifications & Skills

Required

• Strong understanding of fiber splicing, light level testing, and FTTH network troubleshooting.
• Proven ability to lead teams, delegate tasks, and manage field operations and schedules.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record.
• Ability to work at heights, in confined spaces, and in varying weather conditions.

Preferred

• Previous supervisory or lead technician experience.
• Hands-on experience with OTDRs, power meters, fusion splicers, and field management software.
• Industry certifications such as CFOT, OSHA 10/30, or other telecommunications credentials.

Physical & Work Environment Requirements

• Ability to lift up to 75 lbs.
• Work may involve ladders, confined spaces, and outdoor environments.
• Occasional on-call rotation, overtime, or weekend work based on operational needs.

Compensation and Benefits

Pay will be based on experience

Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits

Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team

About Us

Fatbeam Fiber, headquartered in Coeur d’Alene, Idaho, is a leading provider advancing innovation and connecting communities with reliable, scalable, and flexible fiber-based internet solutions to carrier, commercial, government/education, healthcare and residential customers. Established in 2010, Fatbeam is one of the fastest growing fiber providers in the West with 150,000+ fiber miles across eight states and 150+ cities. Offering competitive pricing and stringent service level agreements, Fatbeam makes connectivity simple! In short, we are driven, passionate, responsive and, most importantly, flexible.

Additional information

Fatbeam requires a background check and the acceptance of basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person