PRIVACY STATEMENT
Fatbeam, LLC (“Fatbeam,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, visitors, and users of our services. This Privacy Statement explains how we collect, use, disclose, and protect information when you visit our website, interact with us, or use our fiber-optic communications, internet access, transport, colocation, and related telecommunications services (collectively, the “Services”).
This Privacy Statement applies to both residential and business customers and to any person who interacts with Fatbeam through our website, network, or customer support channels.
1. Information We Collect
We collect information in three (3) primary ways: (1) information you provide to us, (2) information generated through use of our network and services, and (3) information from third parties and service partners.
- Information You Provide
We may collect personal information including:
• Name
• Company name and contact person
• Service address and billing address
• Email address
• Telephone and mobile numbers
• Payment and billing information
• Account credentials
• Support requests and correspondence
• Service configuration information
• Network and site access requirements
For business and enterprise customers, this may also include:
• Network diagrams
• Demarcation locations
• Technical contact information
• Equipment and circuit identifiers
B. Network and Service Usage Information
As a telecommunications and internet service provider, Fatbeam processes technical information required to provision and maintain Service connectivity. This may include:
• IP addresses (static or dynamic)
• MAC addresses
• Circuit identifiers
• Routing and switching logs
• Network performance metrics
• Bandwidth utilization
• Service outage and diagnostic records
• Session initiation data
• Authentication and authorization records
• Equipment identifiers
We do not monitor or record the content of customer communications except:
• when required for service functionality, or
• as required by law, subpoena, or lawful court order.
C. Automatically Collected Website Information
When you visit our website, www.fatbeamfiber.com, we may collect:
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring URL
• Cookies and similar technologies
This data is used for site functionality, analytics, and security.
2. Customer Proprietary Network Information (CPNI)
Because Fatbeam provides telecommunications services, we maintain certain Customer Proprietary Network Information (“CPNI”), which may include:
• Type and quantity of services purchased;
• Technical configuration of services;
• Service usage information; and
• Billing details
We use CPNI only as permitted under applicable federal and state law, including to:
• provision and maintain services;
• troubleshoot and repair service issues;
• prevent fraud; and
• communicate regarding your existing services.
We do not sell CPNI to unaffiliated third parties for marketing purposes.
3. How We Use Information
We use collected information to:
• Provide and activate services;
• Install, configure, and maintain network connections;
• Provide customer support;
• Process payments and billing;
• Detect fraud and unauthorized use;
• Secure our network and facilities;
• Meet regulatory and legal obligations;
• Communicate service notices and outages; and
• Improve network performance and service offerings.
For enterprise, government, education, and carrier customers, we may also use information for network engineering, capacity planning, service level agreement (SLA) performance monitoring, and interconnection coordination.
4. Communications Preferences and Text Messaging (SMS/TCPA)
Fatbeam may contact you using email, telephone, or text message (SMS) regarding your account or services.
- Consent to Receive Communications
- Optional Communications
By providing a mobile number to Fatbeam, you consent to receive communications from us, including:
• service activation notices
• installation scheduling
• outage notifications
• billing and payment reminders
• support follow-ups
• service maintenance notifications
• security alerts
• customer care communications
These communications may be sent using automated technology. Message and data rates may apply. Message frequency varies.
We may also send optional informational communications, including service updates, product offerings, or service availability notices. You may opt out of optional messages at any time.
- Opt-Out Rights
You may stop SMS communications by replying STOP to any message, or by contacting us using the information in the Contact section below.
After opting out, you will receive one confirmation message and then no further SMS messages, except those necessary for service functionality or legally required communications.
Your choice to opt out does not apply to essential service communications, including outage notifications, security alerts, or communications about an existing account or service order.
5. Sharing of Information
We do not sell personal information. We may share information only as necessary with:
• network interconnection partners and upstream carriers
• contractors and installation vendors
• billing and payment processors
• customer support providers
• data center and colocation partners
• emergency services (when legally required)
• law enforcement or regulatory authorities (when required by law)
All service providers are contractually required to maintain confidentiality and appropriate security measures.
6. Subscriber Privacy Rights Under Federal Communications Privacy Laws
Certain federal laws provide privacy protections relating to personally identifiable information maintained by communications service providers. To the extent those protections apply to the Services, Fatbeam provides the following notice regarding the collection, use, retention, and disclosure of subscriber information.
“Fatbeam collects personally identifiable information only as reasonably necessary to provide, support, and secure the Services and related business operations. This may include account records, contact information, service subscription details, installation and service history, billing records, equipment identifiers, IP address assignments, authentication records, and other service-related operational data.”
For purposes of this section, “personally identifiable information” means information that identifies a particular individual or subscriber and does not include aggregated or anonymized data that cannot reasonably be associated with a specific person or account.
Fatbeam uses this information to:
- deliver and maintain communications services,
- respond to service requests and support inquiries,
- operate and protect the network,
- detect unauthorized use, theft of service, or fraud,
- manage billing and collections, and
- comply with applicable legal and regulatory obligations.
Fatbeam does not use its network facilities to collect personally identifiable information about subscribers for unrelated purposes without appropriate consent. Fatbeam treats subscriber information contained in its business records as confidential. Fatbeam does not sell personally identifiable subscriber information to unaffiliated third parties. We may disclose such information only under the following circumstances:
- with the subscriber’s consent;
- as necessary to provide, install, maintain, or support the Services, including to contractors, vendors, upstream carriers, interconnection partners, or other service providers acting on Fatbeam’s behalf;
- to comply with a subpoena, court order, warrant, or other lawful legal process;
- where disclosure is reasonably necessary to prevent fraud, theft of service, network abuse, or unauthorized access; or
- to protect the rights, property, safety, or security of Fatbeam, its customers, or the network.
Fatbeam may be required by law to disclose customer information without consent or prior notice in response to valid legal process. Where required by applicable law, Fatbeam will provide notice to the subscriber and an opportunity to contest the disclosure. In certain circumstances, including emergency situations or when legally prohibited, notice may not be provided.
Fatbeam retains personally identifiable customer information only for as long as necessary to conduct legitimate business activities, maintain network operations and security, comply with legal obligations, and resolve disputes.
Subscribers may request access to personally identifiable information maintained about their account and may request correction of inaccurate information by contacting Fatbeam using the contact information provided in this Privacy Statement.
If you believe your privacy rights have been violated, you may contact Fatbeam using the contact information listed below. Fatbeam will investigate and respond to reasonable privacy concerns. Applicable federal or state law may provide additional rights and remedies.
7. Legal Compliance and Law Enforcement
Fatbeam may disclose information in response to subpoenas or court orders, to comply with applicable law, to protect the security of our network, to prevent fraud or abuse, or to protect the rights, property, or safety of Fatbeam, our customers, or others.
7. Data Security
We maintain administrative, technical, and physical safeguards appropriate for a telecommunications carrier network, including access controls, network monitoring, encryption where appropriate, facility security, authentication systems, and vendor security requirements.
8. Data Retention
We retain information only as long as necessary to provide services, comply with legal and regulatory obligations, enforce agreements, resolve disputes, and maintain network integrity and security.
9. Cookies and Analytics
Our website may use cookies and analytics tools to maintain site functionality, analyze usage trends, and improve user experience. You may disable cookies through your browser settings, though some features may not function properly.
10. Children’s Information
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
11. Your Privacy Rights
Depending on applicable state law, you may have rights to request access to personal information, request correction of inaccurate information, request deletion where permitted by law, and opt out of certain communications. Some information may not be deleted where required to maintain telecommunications services, billing records, or legal compliance.
12. Third-Party Websites
Our website may contain links to third-party websites, including Calix, and Adtran. We are not responsible for the privacy practices of those sites.
13. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the revised statement.
14. Contact Us
Fatbeam, LLC
833-233-4237